Privacy Policy

Effective Date: [Insert Date]

The BM Agency ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us via text message services or visit our website. By texting or using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you text us or visit our website:

Contact Information: Phone number, name, email address, and any other details provided by you.
Text Message Content: Consent and the number will be obtained virtually. Support representatives will ask the customer if they would like to opt in for updates. Their verbiage includes the following script. “Would you like to receive text messages concerning any updates to your tracking information from The Bernice Mariscal Agency? Frequency may vary and message and data rates may apply. You can reply STOP to opt-out or call the support line 718-907-1537 for additional information. You can also find our privacy policy and terms of service on our website at thebmagency.org/privacy-policy”.
Website Usage Information: Data collected through cookies, including your IP address, browser type, and browsing activity.
Service Usage Information: Data related to your interaction with our texting and website services, such as message dates and response times.

2. How We Use Your Information

We use the information collected to:

Respond to your inquiries or requests.
Provide customer service and support.
Improve our website’s functionality and user experience.
Offer relevant updates, promotions, or information regarding our services.
Maintain internal records for business operations, including transaction history and communication logs.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with third parties in the following circumstances:

Service Providers: Trusted vendors who assist us in providing services (e.g., technical support, analytics).
Legal Compliance: If required by law or necessary to comply with legal obligations or protect our rights.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site traffic. You can manage your cookie preferences through your browser settings, but disabling cookies may limit the website's functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights and Choices

You may opt out of receiving text messages from The BM Agency at any time by replying "STOP" to any text message. You may also request to:

Access or update your personal information.
Delete your personal data.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting, and significant updates will be communicated through our website or other communication channels.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

The BM Agency
Email: admin@thebmagency.org
Phone: 718-907-1537
Address: 607 Nereid Avenue Bronx NY 10470

By texting or using The BM Agency’s website, you acknowledge that you have read, understood, and agree to this Privacy Policy.